PRIVACY POLICY
1. Introduction
At Chandra Study (accessible via chandra-study.com), we are fully committed to safeguarding the personal data of our users and to upholding the highest standards of privacy and data protection. We recognize the importance of your personal information and are dedicated to processing it in a transparent, fair, and lawful manner in accordance with applicable privacy legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
2. Scope of This Policy & Role as Data Controller
This Privacy Policy applies to all personal information collected through your use of chandra-study.com, including related services, communications, and transactions. For the purposes of applicable data protection laws, Chandra Study acts as the “data controller” for all personal data collected and processed through our website. This means we are responsible for determining the purposes and means of processing such data.
3. Categories of Personal Data We Collect and Process
We may collect, use, store, and process the following categories of personal data:
a. Usage Data: Information automatically collected through your interaction with our site. This may include IP address, browser type and version, visited pages, geographical location, time of access, session duration, navigation paths, and similar diagnostic data.
b. Account Data: Data you provide upon creating a user account, such as your full name, mailing address, email address, telephone number, and login credentials.
c. Profile Data: Personal preferences, purchase history, academic activity, behavioral data, and selections related to course modules, content usage, and learning progress.
d. Communication Data: Records of correspondence via contact forms, support tickets, chat services, and email exchanges. This includes the content of communications and any attachments submitted.
e. Technical Data: Device-specific information such as operating system, device model, browser plug-ins, screen resolution, language settings, and system performance data.
f. Transaction Data: Details related to payments made, billing addresses, delivery instructions, courses or products purchased, and timestamps of transactions. We do not store full credit/debit card numbers.
g. Preference Data: Marketing preferences, opt-in/opt-out choices, content interests, and areas of study or engagement selected by the user.
4. Legal Bases for Processing
We rely on several lawful grounds to process your personal data, including:
– Consent: When you have given us explicit permission to process your data for specified purposes (e.g., marketing communications).
– Contractual Necessity: When processing is necessary to perform a contract or to take steps at your request prior to entering into one (e.g., account registration, course delivery).
– Legitimate Interests: Where we process data to pursue our lawful interests (e.g., improving service experience, analytics, fraud prevention), provided your rights do not override these interests.
– Legal Obligations: Where we are required to comply with a legal or regulatory duty (e.g., tax reporting, protecting user safety).
5. Your Rights Under Data Protection Laws
Subject to applicable privacy laws, you hold the following rights in relation to your personal data:
– Right of Access: You may request confirmation as to whether we are processing your data and receive a copy of such data.
– Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data where there is no lawful basis for its continued processing.
– Right to Restriction: You may request that we limit processing of your data under certain circumstances (e.g., during a dispute over accuracy).
– Right to Data Portability: You may request that your personal data be provided to you or a third party in a structured, commonly used, machine-readable format.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We take the security of your information seriously and employ a variety of administrative, technical, and physical safeguards to protect your data. These include:
– Data encryption at rest and in transit using standards-based protocols
– Strict access controls and multi-authentication procedures
– Regular data backups and integrity testing
– Employee training in data protection best practices
– Routine monitoring of systems for unauthorized activity
While we take necessary precautions, no internet-based service is entirely risk-free, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to and maintained on servers and databases located outside your region, including the United States or other jurisdictions with different data protection laws. In such cases, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to ensure an adequate level of protection for your data in compliance with international privacy regulations.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, contractual, or business obligations.
For example:
– Account Data is retained for the duration of your user account and for 12 months post-deactivation.
– Transaction Data is retained for seven years to comply with financial and tax regulations.
– Communication Data may be retained for three years for support resolution and audit purposes.
– Cookie data is stored in accordance with our Cookie Policy and legal requirements.
9. Cookie Policy
We use cookies and similar technologies on chandra-study.com to enhance your experience, gather analytics, improve our services, and deliver personalized content. Types of cookies employed include:
– Essential Cookies: Necessary for site operation (e.g., session login, page navigation).
– Functional Cookies: Enable personalization and storing preferences (e.g., language selections).
– Analytics Cookies: Collect data for understanding user behavior and interaction (e.g., Google Analytics).
– Performance Cookies: Assist in evaluating and optimizing site speed and navigation.
10. Cookie Management & Compliance
In accordance with GDPR and CCPA, users are provided clear options to manage cookie preferences upon first visit to our site and can access these options at any time via our cookie settings interface. You can also adjust your browser settings to block or delete cookies. Disabling certain cookies may affect the functionality or availability of some features.
California residents may opt-out of the sale or sharing of personal information, and EU/EEA users may withdraw consent for cookies or targeted advertising at any time.
11. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected data from a child without verified parental consent, we will promptly delete such information. If you believe that a child has provided us personal data, please contact us at [email protected].
12. Policy Updates & User Notifications
We reserve the right to update or modify this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. Users will be notified of significant changes via our website or email communications. Continued use of chandra-study.com following such updates indicates your acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, your personal data, or wish to exercise your rights under applicable data protection laws, please contact us at:
Email: [email protected]
We are committed to upholding your privacy and ensuring lawful, transparent practices concerning your personal information. Please reach out if you have concerns or require assistance.